Investor Protection Division

Investor Complaints

Protect your investment rights. Lodge complaints against regulated entities and let SECP ensure accountability and transparency in Pakistan's capital markets.

Submit Complaint Track Complaint

15–30

Days — Resolution Time

Same Day

Acknowledgment

0800-SECP

Toll-Free Helpline

4 Channels

Ways to File a Complaint

Types of Complaints

What Can SECP Help With?

SECP handles complaints against all regulated entities under its jurisdiction in Pakistan's financial and corporate sector.

Against a Company

Registered companies, secretarial violations, non-compliance with corporate law

Broker / Agent

Licensed brokers, agents, mutual fund distributors, and investment advisors

Listed / Unlisted Entity

Companies listed on PSX, NBFCs, insurance companies, and private entities

Fraud & Misconduct

Investment fraud, Ponzi schemes, unauthorized securities offerings, and market misconduct

Submit Your Complaint

Lodge a Complaint Online

Fill in the form below to submit your complaint directly to SECP. You'll receive same-day acknowledgment.

Complaint Registration Form

All fields marked with * are required

✚Other Ways to Submit

complaints@secp.gov.pk

Toll-Free Helpline

0800-SECP (7327)

Postal / Physical

SECP HQ, Islamabad

Fax

+92-51-9207684

Before You Submit

First contact the company or broker directly and attempt resolution
Retain all documents, receipts, and correspondence related to your issue
Submit complaint as early as possible — time limits apply
Provide complete and accurate information for faster processing

Complaint Process

How Your Complaint is Handled

A transparent, step-by-step process ensures your complaint is reviewed, tracked, and resolved efficiently.

Submit

Lodge your complaint online, via email, phone, or post

Day 1

Acknowledgment

SECP sends confirmation with a unique reference number

Same Day

Review

Complaint is assigned to the relevant department for review

1–7 Days

Status Update

Complainant gets notified of progress and entity response

15–30 Days

Resolution

Final decision communicated and remedial action taken

Resolved

AI Assistant

Get Instant Answers

Our AI-powered assistant can help you understand the complaint process, what documents you need, eligibility criteria, and track your existing complaint status — available 24/7.

SECP AI Assistant

Online — Ready to help

Hello! I'm your SECP complaint assistant.
How can I help you today?

Get Support

Contact SECP

Multiple channels are available to get help with your complaint or investor query.

Toll-Free Helpline

0800-SECP (7327)

Mon - Fri, 9:00 AM - 5:00 PM

complaints@secp.gov.pk

Response within 1-2 business days

Head Office

NIC Building, Islamabad

63 Jinnah Avenue, Blue Area

Other Channels

Alternative Complaint Avenues

If your complaint falls outside SECP's jurisdiction, these bodies may be able to assist you.

Federal Ombudsman (Wafaqi Mohtasib)

Handles maladministration complaints against federal government institutions and agencies.

Visit wafaqimohtasib.gov.pk ->

Insurance Ombudsman

For complaints specifically related to insurance companies and policy disputes not resolved with SECP.

Visit insuranceombudsman.gov.pk ->

Pakistan Stock Exchange (PSX)

Complaints against PSX member brokers and trading-related disputes can be directed to PSX directly.

Visit psx.com.pk ->

Important Guidelines

Before You File - Key Points

Contact the Entity First

Before approaching SECP, try to resolve your issue directly with the company or broker. Document all communications for reference.

File Within Time Limits

Complaints must be filed within reasonable time. Delayed complaints may not be processed. File as early as possible after the incident.

Provide Complete Information

Ensure all details including dates, amounts, names, and relevant documents are included. Incomplete complaints may cause delay.